Outsourced IT Help Desk Services
Our outsourced IT help desk service delivers exceptional results by combining top talent, technology, and optimized processes.
You can maximize the value of your IT services with our highly skilled and specialized workforce. Our outsourced IT help desk resources will enable you to enjoy substantial cost savings while receiving the highest quality services. Our team is equipped with the latest industry-leading best practices and security frameworks to handle your IT production processes with maximum efficiency and effectiveness.
We are dedicated to helping you achieve your business goals while protecting your company’s sensitive information. Our team works relentlessly to ensure your IT operations run smoothly and securely. We use state-of-the-art techniques to identify and mitigate potential security threats so you can focus on growing your business.
With our services, you can have peace of mind knowing that your IT services are in the hands of experts committed to delivering excellence and exceeding your expectations.
Our outsourced IT help desk service is tailored to meet your company's production and IT support demands effectively.
Ensuring the availability and protection of your company’s information following industry standards.
Scope of our service:
- Incident and request management.
- Technical support on-site or remote on demand.
- Access control and user management.
- Provisioning and shipping of end-user devices.
- Desktop applications setup.
- User training.
- Backup and Recovery Management
- Process Documentation
- Problem and Change management
- Cloud provisioning and management.
Our technology
Cybersecurity
Antivirus, Firewall, Internet access control, Data loss prevention, vulnerability management, threat management, etc.
Endpoint Management
Device inventory, software control, patch management, remote access, monitoring, and tracking.
Identity and Access Management
Role matrix to execute user provision and permission assignments automatically. HR synchronized user decommission.
IT Security Policies Control
Control implementation and assessment.
Information Security Management System implementation.
Preventive Maintenance
User device preventive maintenance execution and management.
IT Expenses Control
Support in IT budget planning and expense control.